Job vacancy: Session Superviser sought for Okehampton Citizens Advice

Torridge, North, Mid and West Devon Citizens Advice is currently advertising or the position of part-time Session Supervisor. The deadline for applications is Friday 27 September. Please forward details to anyone in your contact network who may be interested in the post. Details below.

o Post title: Session Supervisor
o Contract: Permanent
o Salary: £19,402.00 per annum
o Hours: 30 Hours per week
o Location: Okehampton
o Report to: Advice Services Officer
0 Start Date: To be agreed ______________________________________________________________

Manage the practicalities of the advice session and ensure adequate staffing and resources.

Provide an appropriate level of support and supervision to individual workers depending on their level of competence.

Monitor the case records/telephone calls of designated staff to meet quality standards and service level agreements.

Ensure remedial and development issues are identified and acted on to develop individuals, improve the quality of advice, and ensure clients do not suffer detriment due to poor or inadequate advice.

Keep technical knowledge up to date and provide technical support to advisers and/or caseworkers

Undertake advice work as required.

Closing Date: 27th September 2019 – Interviews will take place on Tuesday 1st October 2019

For more information & to apply follow this LINK.